Our principles
Five commitments that apply to everything we sell today — and to everything we add tomorrow.
No fine print
The price you see is the price you pay. Real specs and clear limits before you buy — never after.
Your money, protected
Payments are processed by Stripe — we never see or store your card. If a delivery fails on our side, the refund goes out automatically to your original payment method, not to a wallet.
Real people, in your language
24/7 chat with a human reply in under 24 hours, in 8 languages — Spanish and Portuguese included. If the assistant can't solve it, a person takes over.
Instant, no hoops
Your purchase arrives by email in seconds and stays in your account. No app required.
Always improving
We listen, we fix fast, and we keep adding services. What we don't have today may come tomorrow — and what we have today keeps getting better.
What that means in practice, today
Travel eSIM
- Didn't install it? Full refund within 7 days of purchase — receiving the QR by email does not void it.
- Delivery failed? The order is refunded automatically to your original payment method.
- Check your phone with the free compatibility checker before you pay, and install with the step-by-step guide in 8 languages.
Mobile recharges
- Delivered to the recipient's number in seconds.
- Failed top-up? Automatically refunded to your original payment method.
- You see the final price before you pay.
Gift cards
- The code arrives by email, ready to redeem.
- Couldn't be issued? Automatically refunded to your original payment method.
- Brand and country are always clear before you buy.
Need help right now?
Use the chat on this page (24/7) — if the assistant can't solve it, a real person replies in under 24 hours. General questions: hola@wyraapp.com. Refund requests: support@wyraapp.com from the email you used at purchase.
Backed by real pages, not slogans
These promises describe how we operate. The terms that govern each purchase are our Refund Policy and Terms of Service.